Installation and Care

Install

Do you plan to install yourself, is your builder going to install or do you want Eden Made to install for you?

Eden Made is a supplier and not a contractor. As such we do not install windows and doors.

If required, we can provide you with details of a BSA registered builder who will undertake installation work including lock fitting. By regulation only registered and insured contractors are permitted to do installations.

If you are working with a builder they will usually install our windows and door joinery. You will need to ascertain if s/he prefers the joinery to arrive pre-hung or they want to hang it on site themselves.

Care & Maintenance — on arrival

To comply with our warranty, it is the consumer’s responsibility to properly care for and protect all timber products.

From the outset, it’s important that you:

Prior to installation, the entire door and its frame, or window and its frame, both interior and exterior, and including top and bottom edges and hinge checkouts, must receive a minimum of two (2) coats of recommended paint, stain or sealer within 48 hours of delivery to prevent undue absorption of moisture which may cause warping to occur. If joinery is pre primed, subsequent coats must be applied within 14 days.
Doors must be stored flat, in a dry place with ventilation all round. Avoid freshly plastered rooms or other damp areas, and ensure doors are not in direct sunlight. Do not stack on new concrete.
Regular maintenance to prevent breakdown and exposure to the elements should be provided to prevent deterioration.

Care & Maintenance — ongoing

It’s important to keep an eye on your joinery and to regularly maintain it as follows:

Timber

Wipe surfaces using a sponge cloth lightly dampened with water and a mild detergent. Dry off with a clean cloth.

Glass

Wipe surfaces using a microfibre cloth, lightly dampened with water and a mild glass cleaner. Be careful not to clean glass when it is very hot or very cold. Extreme temperature changes can cause glass to crack.

For difficult spots, wipe surfaces using acetone on a clean cloth. Follow this with the above standard cleaning procedure to ensure all acetone is removed. Do not allow acetone to come in contact with any other surface, including painted surfaces, as it may cause damage.

Hardware

We recommend any dirt, sand, dust and any other debris be removed as regularly as possible. This will protect your hardware and limit potential functionality issues. Wipe down the visible surfaces with a soft damp cloth and then rinse off by wiping with a clean damp cloth.

Lubrication

Keep rollers, locks and hinges lubricated with a silicone based spray. We suggest that you follow the procedures detailed on the silicone based spray packaging.